Frequently Asked Questions

 I need help ordering. Where can I go?

• For assistance ordering, please call 1-833-272-8727.

 Does this change impact my personal cell phone or personal cell service?

• No. The cellular service provided by your LATITUDE USB Cellular Adapter is exclusive to your LATITUDE Communicator and is separate from any personal cellular plan or devices you have.

What should I do with my old 3G cellular adapter?

• Recycle your old 3G cellular adapter like you would any personal electronics.

 Does the new cellular adapter cost money?

• No. The new 4G cellular adapter is provided to you at no charge with a valid promo code. There are no monthly charges associated with your 4G USB adapter.

 What should I expect to receive?

• The upgraded adapter includes the following: USB Extension cord and USB 4G Cellular Adapter.

 When should I expect to receive my new 4G USB adapter?

• After you claim your new 4G USB Cellular adapter, it should arrive in approximately 2-4 weeks.